handle time

handle time

English

Noun

handle time (countable and uncountable, plural handle times)

  1. (business) The duration of a telephone call from a customer to a business (used as a customer service cost metric).
    • 1991, Mobius: The Journal of the Society of Consumer Affairs, page 25:
      Telephone staff workload is calculated by multiplying the number of forecast calls for an hour by the handle time for an average call.

Collocations

Collocations
  • average handle time

See also

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